Today, our AI is helping to improve life expectancy in the US and South America.
The possibilities for AI to improve quality of health are incredibly wide ranging, but very few applications are delivering proven results in the sector. We launched our healthcare product in 2017 and are working in the following applications to deliver improvements in life expectancy and reduced premiums.
Improving adherence rates
Adherence rates represent how likely patients are to take (or adhere) to their medication guidelines. If patients have been prescribed multiple sets of medications at all, often for different conditions, it can be challenging for them to keep track of each one’s guidelines and schedule. Equally, there are a number of patients who don’t complete their course of medication, especially if they start to feel better mid-way through a course of medication, and self-assess a fake return to good health.
In many of these cases, the underlying health issue re-emerges soon afterwards, or the confusion over medication dosage can result in further illness, leading to increased cost for the healthcare provider, and a poor standard of life for the patient.
In order to tackle and improve adherence rates, many healthcare providers offer house calls to help patients learn to take their medication in the right way. Each incremental house call, as a result of improved adherence, leads to an average reduction in annual healthcare claims of over $2000.
In our first deployment, Afiniti EBP is delivering a 2.5% uptake in house calls, which results in millions of dollars a month in reduced claims for our client, and an average increase in life expectancy of seven months for their patients.
When inbound calls come into a healthcare provider, pairing callers with agents on the basis of behavior increases the likelihood of the uptake of a variety of programs and initiates to improve health (e.g.: weight loss, quit smoking, diabetes prevention initiatives).
This encourages preventative medication which is significantly less expensive than reactive care, and is generally offered by agents when patients call their healthcare provider.
Our solution has seen a 6% uptick in acceptance rates for these programs, hopefully leading to long term reduced premiums and significant improvements in health.
This product pairs nurses and healthcare professionals focused on supporting patients with chronic care needs on the basis of behavior. Using our AI in this way leads to increased patient satisfaction and further improvements in medical adherence rates.
All of these products are examples of how our AI is having a meaningful and measurable impact on improving the quality of healthcare across the world today.