Jeff is working as Deployment Engineer at Afiniti. He is responsible for Technical implementation of Afiniti in the client’s telephony and reporting architecture. This includes the discovery of the target environment, the integration design and the installation & configuration of Afiniti services. Internally Jeff will participate in new features design and testing, as well as Tier-2 Production support.
Previously, Jeff was working as a Genesys consultant for 10 years for a leading system integrator in France. Jeff did also work as a Technical Instructor and Training Manager for Genesys for another 8.5 years.
Jeff began his career in the Software Department of an ACD Manufacturer called CS Telecom. As such he served for 7 years in this company including 4 in the US.
Jeff holds an Engineering Degree in Computer Science from E.S.I.E.A..