Telephony

Telephony

Afiniti has enduring partnerships with all leading global enterprise communications providers, including native integrations and GTM activities

Integrated

30+ PLATFORMS

Implementations

250+ ACD

Native Installation

12 PLATFORMS

Afiniti's Telephony Integrations

Afiniti has an exceptionally strong track record of seamless integration with all leading global telephony systems.

The enterprise communications providers we work with provide two-thirds of the world’s platforms. Though integrating AI into existing telephony environments can be complex, we have successfully completed over 250 ACD implementations to date.

Our Global Service Delivery (GSD) team has 14 years of experience deploying our behavioral pairing technology without impacting existing call center operations or call routing infrastructure. However, we recognized that natively installing our software on telephony infrastructure would shorten deployment times by up to 80%. We set about exploring this unprecedented path with our telephony partners.

In 2017, we broke new ground in the industry when our AI solution was natively installed into a telephony system, the first such implementation of its kind in the world.

Native integration effectively allows us to activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently by simply sending updates to new and existing clients, removing the need for physical installation. Today, we have 12 native integrations, making it easy for our partners’ clients to deploy Afiniti in as little as 24 hours.

Afiniti and Avaya have a unique, decade-long strategic partnership. Afiniti is natively embedded in both inbound and outbound Avaya platforms including Avaya Aura Elite and Avaya Aura Proactive Outreach Manager.

DevConnect Partner since 2008
Founding member A.I. Connect
90+ Avaya deployments globally

"We are extremely proud of our union with Afiniti, a game-changer for our large enterprise customers looking to increase their sales and retention performance in a precisely measurable way, without impacting operations."
Jim Chirico, CEO, Avaya

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Afiniti has been integrated with Cisco since version 6 and is certified through version 12 with Cisco Contact Center Enterprise (UCCE) and Cisco Hosted Collaboration Solution for Contact Center (HCS-CC).

5 years as a Cisco Solution Partner
30k seats deployed with UCCE

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Afiniti is an Amazon Web Services (AWS) Select Technology Partner. Afiniti has a certified integration with Amazon Connect and proven deployments on AWS cloud.

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Afiniti has proven integrations with Pure Connect (CIC 3.0 to 4.0) and Pure Engage (Frameworks 8.0 to 8.5, as well as Genesys Outbound Contact 8.0).

Aspect and Afiniti formed a global partnership in 2017. Afiniti is embedded natively in Aspect’s Unified IP solution. Together, Aspect and Afiniti deliver measurable business outcomes to their mutual clients.

Global Partnership Since 2017
Native Afiniti Integration in Unified IP

“The Afiniti Routing Integration brings together Aspect’s core contact center expertise to improve the outcome of sales and service interactions before they even begin. We’re delighted that we can offer this capability”

Kelly Burke, Senior Director, Aspect

Altitude and Afiniti formed a global partnership in 2016. Afiniti is embedded natively in Altitude’s Xperience solution. Together, Altitude and Afiniti have a track record of successfully delivering service and innovation together.

Global Partnership Since 2016
Native Afiniti Integration in Xperience

“Afiniti’s big data technology has a significant impact in contact centers by delivering improved customer experiences, together with increased revenues and decreased costs.”

Mário Silva Pereira, Chief Strategy Officer, Altitude

Afiniti Link Partner Program

Afiniti Link certification is designed to provide customers a seamless deployment and ongoing experience.

The certification combines native integration of Afiniti’s Enterprise Behavioral Pairing™ technology with third party contact center products. Afiniti Link Partners benefit from enhanced customer value proposition, competitive differentiation, marketing, and sales support from the leading artificial intelligence solution for today’s call centers.

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Other Partners