Afiniti and Integration
Afiniti has a flawless track record of seamless integrations into almost all global telephony systems.
The process of integrating our AI into existing telephony environments can be a complicated sequence of processes. The Global Service Delivery team has 12 years experience and is able to repeatedly deploy Afiniti without interrupting the existing call routing infrastructure.
In 2017, we broke new ground in the industry by becoming the first AI solution globally to be natively installed into a telephony system.
A native install effectively allows us to activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently by simply sending updates to new and existing clients, thereby removing the need for any physical install.
Here are some of our telephony partners:
Head of Customer Care at Vodafone Hungary, Péter Major, talks to us about Afiniti and its impact at Vodafone Hungary
Avaya and Afiniti formed a strategic partnership in 2018. Afiniti is embedded natively in all Avaya platforms, including Communication Manager, Oceana and Proactive Outreach Manager.
Together, Avaya and Afiniti are changing the way telephony solutions are delivered globally.
11 Years Devconnect Partner
Founding Member A.I. Connect
90+ Avaya Deployments Globally
“Avaya is the leader in communication technology. It was only natural that we would want to partner with the most advanced AI routing technology available.”
Huawei and Afiniti formed a global partnership in 2017.
As part of the partnership, Afiniti is now integrated natively with the latest version of Huawei’s IPCC telephony infrastructure, meaning our joint clients can activate Afiniti Enterprise Behavioral Pairing rapidly and efficiently.
Afiniti’s partnership with Huawei was the first native integration of its kind in the world.
Global Inter-Op Partnership Since 2017
Native Afiniti Integration in IPCC
“Afiniti is a proven technology partner, and we are pleased to join forces with them so that our customers can make full use of their innovative products.”
Guo Ping, CEO of Huawei
Aspect and Afiniti formed a global partnership in 2017. Afiniti is embedded natively in Aspect’s Unified IP solution. Together, Aspect and Afiniti deliver measurable business outcomes to their mutual clients.
Global Partnership Since 2017
Native Afiniti Integration in Unified IP
“The Afiniti Routing Integration brings together Aspect’s core contact center expertise to improve the outcome of sales and service interactions before they even begin. We’re delighted that we can offer this capability”
Kelly Burke, Senior Director, Aspect.
Altitude and Afiniti formed a global partnership in 2016. Afiniti is embedded natively in Altitude’s Xperience solution. Together, Altitude and Afiniti have a track record of successfully delivering service and innovation together.
Global Partnership Since 2016
Native Afiniti Integration in Xperience
“Afiniti’s big data technology has a significant impact in contact centers by delivering improved customer experiences, together with increased revenues and decreased costs.”
Mário Silva Pereira, Chief Strategy Officer, Altitude
Cisco and Afiniti have partnered for several years to deliver innovation and value to our mutual clients.
Afiniti is certified on version 9.1 through 11.5 of Cisco’s Unified Contact Center Enterprise (UCCE) platform.
Afiniti has been a Cisco Solution Partner for 5 years.