Afiniti BPO Partners
Afiniti works with all major BPOs to deliver higher performance to our mutual clients, whilst improving agent satisfaction, customer satisfaction and at the same time leaving agent utilization, training and compensation unchanged.
Afiniti is deployed at more than ten Alorica sites around the world, covering over 8,000 agents. Afiniti improves Alorica’s performance in key performance metrics with no impact to Alorica’s operations.
Afiniti deployments span eleven Convergys sites globally covering more than 10,000 agents. Afiniti and Convergys have partnered since 2014 to broadly roll-out the Afiniti technology in all of Convergys’ sites.