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Infographic: The History of the Contact Center
What We Think

Infographic: The History of the Contact Center

Contact centers have an interesting history dating back to the invention of the telephone. 

Today, contact centers are growing faster than they have in decades as a result of using digital channels for lower value, simpler transactions, a trend we expect to continue in coming years.

Follow the evolution of telecommunications in our infographic below, and see how technology has evolved to improve communications and support customers.

History_of_Contact_Centers_Infographic.jpg

Download the infographic here

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