News and Insights
Afiniti Announces General Availability of eXperienceAI Pairing Solution on AWS and Amazon Connect
- February 19, 2025
Afiniti Appoints Jerome Kapelus as Chief Executive Officer
- February 10, 2025
Afiniti Successfully Completes Recapitalization Transaction
- December 9, 2024
New Afiniti Partnership with Türk Telekom
- July 3, 2024
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024
- May 14, 2024
Afiniti Celebrates Bronze Stevie Win for AI Integration in Partnership with LivePerson
- April 16, 2024
Sam Logan, Afiniti’s Chief Legal Officer, Offers Insight into AI-Powered Customer Service
- April 1, 2024
Empowering Connections: Afiniti at Enterprise Connect 2024
- March 29, 2024
Dr. Caroline O’Brien & Professor Elazer R. Edelman Discuss AI Safety Testing in VentureBeat
- January 8, 2024
Afiniti Appoints Mike Myshrall as its CFO
- January 5, 2024
Afiniti President Tom Inskip moderates panel on AI and sustainability at COP28
- December 6, 2023
Fireside chat: Mike Fries and Tom Inskip discuss artificial intelligence
- November 17, 2023
Five compliance best practices for a successful AI governance program
- November 15, 2023
AI can enhance human connections – and the customer experience needs this most of all
- October 5, 2023
Ignite Worldwide: Field Trip at Afiniti’s DC Headquarters with Johnson Middle School and Wheatley Education Campus
- September 29, 2023
Afiniti Appoints Hassan Afzal as its Chief Executive Officer
- September 27, 2023
Afiniti Appoints Tom Inskip as its President
- September 27, 2023
Data Privacy Can Be a Competitive Advantage
- September 11, 2023
Generative AI offers great promise – with the right guardrails
- June 12, 2023
CISO Andrew Smeaton shares 4 strategies for modern CISOs to demonstrate value
- May 21, 2023
Think first: why responsibility needs to be forefront when deploying AI
- March 21, 2023
Consuelo Remmert at Disrupt 23: How AI can transform your contact center
- February 16, 2023
Insights from Afiniti’s David Kroner: Humanizing the policyholder experience to battle inflation and drive loyalty
- December 15, 2022
How Afiniti Can Improve Customer Satisfaction in Telecommunications
- December 14, 2022
How Afiniti Can Help Facilitate Growth in Insurance
- December 12, 2022
Afiniti Appoints Andrew Smeaton as Chief Information Security Officer
- October 10, 2022
How Afiniti’s AI Can Improve Collections
- September 19, 2022
LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience
- September 12, 2022
Responsible AI – not sentience – is crucial for today’s business transformation
- June 30, 2022
Afiniti Appoints Nick Honeyman-Brown as CFO
- February 9, 2022
Afiniti Announces Board and Executive Leadership Changes
- January 13, 2022
Afiniti Names Larry Babbio CEO
- December 15, 2021
Afiniti Wins Gold for Best Use of Social Media for B2B at CMA Awards
- November 24, 2021
Afiniti Announces Larry Babbio as Chair, Establishes Special Committee To Conduct Investigation
- November 21, 2021
Afiniti Chairman and CEO Steps Down
- November 18, 2021
Afiniti and Genesys Announce Native Integration of Afiniti Enterprise Behavioral Pairing Within Genesys Multicloud CX
- November 15, 2021
Afiniti Appoints Dr. Caroline O’Brien as First Chief Data Officer
- November 2, 2021
Afiniti is Awarded Gold Prize at MarCom Awards
- October 26, 2021
Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences
- September 20, 2021
Afiniti Named Silver Company of the Year at the Stevie Awards
- August 15, 2021
Afiniti Pairs with Ignite Worldwide
- May 29, 2021
Afiniti’s Social Videos Win Two Silver Prizes at Telly Awards
- May 25, 2021
WSJ: Your Call May Be Recorded (and Analyzed by a Bot)
- May 6, 2021
Afiniti Praised as Technology of the Year in Telecom at the 2021 Excellence Customer Service Awards
- April 19, 2021
Sparking interest in tech careers with Ignite Worldwide
- February 16, 2021
Alicia Richart to lead Afiniti’s Iberia operations
- January 4, 2021
Infographic: Customer Preferences for Business Communications
- September 30, 2020
Afiniti welcomes Consuelo Remmert as General Manager
- September 24, 2020
CCO Tom Inskip shares 3 key considerations for implementing AI in Forbes
- February 25, 2020
Afiniti Named to Deloitte’s 2019 Technology Fast 500
- November 7, 2019
Afiniti Wins inaugural GITEX Hero Award
- October 8, 2019
WSJ on how tech companies are using AI to optimize customer service
- August 3, 2019
Effective AI requires diversity and teamwork, says VP Caroline O’Brien
- June 16, 2019
Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers
- April 11, 2019
O2 Names Afiniti “Best Partner for Innovation”
- April 8, 2019
Evening Standard Recaps the International Women’s Day Global Conversation
- March 7, 2019
Les Echos: Télécoms : la difficile modernisation des centres d’appels
- February 18, 2019
Avaya & Afiniti: Bringing AI to Contact Center Near You
- April 24, 2018
La Tribune interviews Afiniti’s GM of France, Jérôme de Castries
- March 1, 2018
Afiniti to partner with Avaya on transformational new AI initiative
- October 31, 2017
Robots may not take your job after all, says Forbes
- August 16, 2017