As Chief Customer Officer, Orlando is responsible for delivering an exceptional experience for every member of Afiniti’s global customer base. His role covers all aspects of Afiniti’s customer relationship development, onboarding, reporting, insights, and performance management.
Orlando is also Deputy Chief Commercial Officer, overseeing all business development activities globally, with a specific focus on people management and attracting world-class talent to Afiniti.
Prior to joining Afiniti, Orlando was responsible for call center operations at JPMorgan Chase, including both outsourced and internal call center operations for Chase Card Services.
Orlando is a member of several Boards, including: the WICT Network, which focuses on empowering women in the media, entertainment, and technology industry; Ignite Worldwide, which is dedicated to driving better gender and racial equity in STEM; and The National Kidney Foundation, which serves as a lifeline for all people with kidney disease.
Orlando lives with his family in Atlanta, GA, and is a proud member of Steeler Nation.