This new integration enables businesses to leverage the power of Afiniti’s cutting-edge eXperienceAI technology alongside AWS and Amazon Connect’s robust Contact Center as a Service (CCaaS) platform. As a result, companies worldwide can effortlessly enhance customer retention, boost sales conversion rates, drive revenue growth, and lower service costs.

In the past year alone, Afiniti’s technology has delivered over $2.2 billion in measurable value to businesses globally, transforming customer experiences and optimizing outcomes at scale.

A key early adopter of this integration is Virgin Media O2 (VMO2), a leader in media and telecommunications, which has already seen remarkable improvements in both sales and service interactions using Afiniti’s eXperienceAI Elite product.

Watch VMO2’s customer testimonial video here to learn more.

Lutz Schüler, CEO of Virgin Media O2, said:

“Our partnership with Afiniti and deployment on AWS marks an exciting step in delivering exceptional customer experiences. By leveraging Afiniti’s technology, we are able to enhance customer interactions, resulting in more personalized conversations and improved outcomes for both our customers and agents.”

Jerome Kapelus, CEO of Afiniti, commented:

“We are thrilled to deepen our commitment to the CCaaS space with the seamless integration of eXperienceAI into AWS and Amazon Connect. This collaboration will empower businesses to enhance their contact center operations, delivering smarter, more meaningful customer-agent interactions that lead to tangible, superior results.”

To learn how Afiniti’s AI-driven solutions can transform your customer engagements, improve interaction quality, and drive measurable business outcomes, click here.

About Afiniti

Afiniti is a leading provider of artificial intelligence that helps enterprises develop better relationships with their customers. Afiniti uses patented artificial intelligence technology to pair participants in customer interactions based on how well they are likely to interact. Afiniti’s technology is used globally in the healthcare, telecommunications, travel, hospitality, insurance, and banking industries, and across multiple customer experience channels.

About Virgin Media O2

Virgin Media O2 (VMO2) is a leading telecommunications company in the UK, offering mobile, broadband, and digital TV services. Committed to enhancing customer experiences, VMO2 continues to innovate in the field of customer service and digital communication.

For media inquiries, please contact:

Catherine Devine,
Communications Manager, Afiniti
media@afiniti.com